Joe: Thank you for calling Chrovius Internet Services, how may I help you tonight?
Old lady: I can't get online. Can you help me?
Joe: I would be more than glad to assist you in getting connected to the internet, but before we proceed, can I ask for your Rovius number?
Old lady: Ah, always the bother. It is 687-412-7796, copy that darling?
Joe: You are calling us from 687-412-7796, is that correct madame--?
Old lady: Mrs. Forgeton, call me Mrs. Forgeton, and yes, you got it right.
Joe: All right, Mrs. Forgeton. How are things doing in South Brisbane today? [while trying to locate the details of the number]
Old lady: We got fire in the forest, have you heard? Those campers are annoying.
Joe: [laughs but forgot to press the mute button on the hard phone.]
Old lady: What is funny, darling?
Joe: [panic. ang tanga ng customer. forest fire nga eh. camper ka diyan. urur. okay, sabay bunot ng phone jack sa hard phone para magkaroon ng noise. nabwisit si customer. binaba ang phone.]
What is the moral of this tale? The agent must know how to end the call in a manner which can't be tracked by QA. Haha. Mean girl.
Of course, the italicized stuff are fictitious.
on love and food
2 days ago